Shipping Details

Shipping Information at Roch

At Roch, we understand that receiving your fragrances promptly and safely is crucial. Here's all you need to know about our shipping policies, procedures, and how we ensure your Roch products arrive at your doorstep in perfect condition.

Domestic Shipping:

  • Processing Time: Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order is on its way.

  • Standard Shipping: We offer standard shipping on all orders. Expect your package within 3-5 business days after it has been processed.

  • Expedited Shipping: Need your scent sooner? Choose an expedited shipping option at checkout for faster delivery.

International Shipping:

  • Availability: We ship to many international destinations. Please check at checkout to see if your country is included.

  • Customs and Duties: Be aware that international shipments may be subject to customs fees or duties. These are not included in your purchase price and are the responsibility of the recipient.

Shipping Rates:

  • Fees: Shipping fees vary based on the size of your order, chosen shipping method, and destination. You can view the estimated shipping cost at checkout.

Tracking Your Order:

  • Stay Updated: Once your order ships, we'll send you a tracking number. Use this to check the status of your delivery and get an estimated arrival date.

Special Considerations:

  • Fragile Items: Perfumes are delicate. We pack each order with care to ensure it arrives in pristine condition.

  • Address Accuracy: Ensure your shipping address is correct. We're not responsible for orders shipped to incorrect addresses provided by the customer.

Return Shipments:

  • Issues: If there's a problem with your order, or if it's returned to us due to an incorrect address or refusal upon delivery, please contact us to resolve the issue.

Customer Service:

  • Questions? If you have any questions or concerns about your order, shipping, or delivery, please reach out to our customer care team at concierge@rochlab.com. We're here to ensure your Roch experience is seamless and satisfactory.

Thank you for choosing Roch. We're committed to delivering your favorite scents swiftly and securely.