Welcome to our FAQ page! Here, we've compiled answers to some of the most common questions we receive about our perfumes, ordering, shipping, and more. If you don't find what you're looking for here, please don't hesitate to contact us at concierge@rochlab.com.

About Our Perfumes:

1. What makes Roch perfumes unique?

   • Our perfumes are crafted with passion and precision, using the finest ingredients to ensure a unique and memorable scent experience. We focus on quality, exclusivity, and the art of perfumery.

2. Do you offer samples of your perfumes?

   • Yes, we offer samples so you can try our scents before committing to a full bottle. Please visit our sample section or contact customer service for more information.

Ordering:

1. How do I place an order?

   • Orders can be placed directly through our website, rochlab.com. Just add your selected items to the cart and follow the checkout process.

2. Can I modify or cancel my order after placing it?

   • We aim to process orders quickly, but if you need to modify or cancel your order, please contact us immediately. We'll do our best to accommodate your request.

Shipping:

1. Do you ship internationally?

   • Yes, we ship to many international destinations. Please check our shipping policy for a list of countries and additional details.

2. How long does shipping take?

   • Shipping times vary based on location and shipping method chosen. Please refer to our shipping information for estimated delivery times.

Afterpay:

1. How do I use Afterpay?

   • At checkout, choose Afterpay as your payment method. You'll be redirected to Afterpay's website to register and provide payment details. If you're approved, you'll be able to pay for your purchase in four equal installments.

Feedback:

1. How can I provide feedback about a product or service?

   • We welcome your feedback! Please email us with your thoughts or fill out the feedback form on our website.

Safety & Allergies:

1. Are there any common allergens in your perfumes?

   • We strive to create products that are safe for everyone, but some ingredients in perfumes can cause allergic reactions in certain individuals. Please review the ingredient list and consult with a healthcare professional if you have concerns.

Product Care:

1. How should I store my perfume?

   • Keep your perfume in a cool, dry place away from direct sunlight and extreme temperatures to maintain its quality and longevity.

Contact:

1. How can I get in touch with customer service?

   • For any inquiries or assistance, please email us at concierge@rochlab.com or call our customer service line at (770) 401-9346.

Returns & Exchanges:

1. What is your return policy?

   • We accept returns within a certain period for unopened and unused products. Please review our return policy for detailed information and instructions.